Privacy Policy
Neuro Change Institute Pty Ltd abides by the requirements of the Australian Privacy Principles which form part of the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
This Privacy Policy describes important information about how we collect and use the personal information of our customers.
The type of information we may collect from you
How we may use the information we collect from you
How we secure your personal information
Whether we disclose the information we hold about you to other parties
How you can contact us
The type of information we may collect from you
When you purchase from us by mail, phone or online, we may collect all or some of the following personal information about you:
• Contact information such as your name, telephone number and email address, billing and delivery address
• Details of the products you have purchased
• Financial information necessary to complete your purchase, such as your credit card details
Our website uses cookies and other digital identifiers. These include:
• Site performance identifiers: these give us information about how our website is used. This helps us provide you with a more user-friendly experience.
• Analytics cookies: we use these to gather statistics about our site. For example, they help us monitor how many users are on the site and what sections are most popular.
How we may use the information we collect from you
When you order from Neuro Change Institute Pty Ltd the information you provide will be added to our customer database in order to process your orders and payment and provide you with the products or services that you have requested. We may also use the information to contact you if there are any queries regarding an order you have placed with us.
How we secure your personal information
We’re committed to protecting your personal information. Some of the security measures we use include:
• Firewalls and access logging tools that protect against unauthorised access to your data and our network.
• Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
• Encryption of data in transit.
• Virus scanning tools.
• Management of access privileges, to ensure that only those who really need it can see your personal information.
• Ongoing training and security reviews.
These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.
Disclosure of the information we hold about you to other parties
We may transfer or otherwise disclose information we hold about you as follows:
1. To our employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for us.
2. As necessary if we have reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights and property, other users of our websites, or anyone else who could be harmed by such activities.
3. To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
4. In the event of a re-organisation, merger or sale, we may transfer any and all personal information we have collected from you to the relevant third party.
If you have any questions about this Privacy Policy, or if you believe there has been a breach of your privacy, please address your complaint via letter or email to our Privacy Officer who will respond to you within 14 days. Please include your customer number in all correspondence.
See the Contact Us page of this website for our contact details.
More information on privacy legislation is available from the Federal Privacy Commissioner atwww.privacy.gov.au
Your consent to this policy
By providing your personal information to us, you consent to the collection, use, transfer and disclosure of your personal information under the terms of this privacy policy.
Changes to this policy
We reserve the right to update this privacy policy from time to time. Any changes we may make to our privacy policy in the future will be posted on this page.